Balvira Customer Agreement

1. Who this is between

It is between Balvira, whose registered details appear at the foot of this page, and you — the person opening the account and the gym, akhara, club or studio you are opening it for. You confirm that you are at least 18 and that you are entitled to accept this on that business's behalf. If you are opening it for somebody else's gym, they are the customer and you are their representative.

2. What you get, and when you start paying

Every new account begins on a free trial of 7 days, counted from the day you open it. No card is asked for and none is stored. Nothing is charged during the trial, and nothing charges itself at the end of it: when the trial ends you either choose a plan and pay, or the account stops being usable and waits. There is no automatic conversion to a paid plan and no invoice arrives without you having pressed something.

• —7 days free, from the day the account is opened
• —No card taken at signup, so nothing can be charged by surprise
• —At the end of the trial you choose a plan, or the account pauses
• —Every published feature is on every plan; plans differ by size, not by capability

3. Your account and your password

The logins on your account are yours to create and yours to control, including the staff and trainer accounts you open and the permissions you give them. Anything done through a login on your account is treated as done by you, so a shared password is your risk and not ours. Tell us as soon as you think a login has been taken, and we will help you close it.

4. Your members' data belongs to your members

The member records in your account — names, phone numbers, attendance, payments, measurements, photographs — are yours to control and ours to hold. In the language of the Digital Personal Data Protection Act, 2023 you are the Data Fiduciary for them and Balvira is your Data Processor. We process that data to run the service you asked for and for nothing else. You are responsible for having told your members what you collect and why, and for having a lawful basis for it.

5. What we may use for our own marketing

You agree that Balvira may use your business's own details — the gym's name, town, logo and public photographs, and the account holder's name, email address and phone number — to contact you about Balvira, and to name you as a customer in our own marketing. We may also publish statistics drawn from usage across the platform, on the condition that no gym and no person can be identified from them. This clause reaches your business and the person who signed up. It does not reach your members: their data is used only to run your gym, never to advertise ours.

• —Your gym's name, town, logo and public photographs may appear in our marketing
• —The account holder may receive product news and offers from us, and can unsubscribe from any of it
• —Aggregate, anonymous platform statistics may be published
• —Member records are never used for Balvira's marketing, and are never sold to anybody
• —Tell us in writing and we will stop naming your gym in our marketing

6. What you agree not to do

Do not use Balvira to break the law, to send messages people have not agreed to receive, to store data you had no right to collect, or to resell the service as your own. Do not attempt to reach another gym's data, and do not test the security of the platform without asking us first — ask, and we will usually say yes.

7. Money

Prices are published on the pricing page and are quoted in Indian rupees inclusive of any tax that applies. Fees your own members pay you are not our money and do not pass through us: they settle into your own Razorpay or Cashfree account, and Balvira takes no commission on them. What you pay us is the subscription and nothing else.

8. Ending it

You may stop at any time, from inside your account or by writing to us. Billing stops at the end of the period you have already paid for and that period is not refunded — the Refund and Cancellation Policy sets out the exceptions. We may suspend an account that has not paid, or close one being used for something in section 6, and except where the law or a serious breach makes it impossible we will tell you before we do. Your data stays exportable while your account is open, so take it with you before you go.

9. What we do not promise

Balvira is a young product run by a small team. We do not promise a particular uptime figure, we do not promise it will never lose a request, and we will not pretend otherwise in a document you are asked to sign. What we do promise is to keep backups, to tell you honestly when something has gone wrong, and to owe you at most what you paid us in the twelve months before it did.

10. Changes, and the law that applies

We may revise this agreement. A change that materially affects you will be notified to the account holder by email before it takes effect, and the date at the top of this page always says which version you are reading. This agreement is governed by the law of India, and the courts at Jhajjar, Haryana have jurisdiction over any dispute under it.