Contact Balvira
Last updated
Everything reaches us at hello@balvira.in. It is one address on purpose — a small team with four inboxes is a small team missing three of them — and it is read by a person, not by a ticketing robot that replies to say it has received your message.
Support
Something is broken, or something is not doing what you expected. Tell us your gym's name, what you were trying to do, and what happened instead. A screenshot saves a round trip. We answer within one working day, and faster when the front desk is stuck.
Billing and invoices
Questions about a subscription, an invoice, a plan change or a refund under the Refund and Cancellation Policy. Write from the account holder's email address and quote the invoice number, which is on every subscription invoice in your billing screen.
Privacy requests
To see what we hold about you, correct it, erase it or withdraw a consent, write to the same address with 'Privacy' in the subject and we will answer within thirty days. If you are a member of a gym that uses Balvira rather than the gym's owner, ask your gym first — they hold your record and can change it themselves. If they cannot help you, write to us.
A demo, or moving from something else
Tell us how many members you have, how many branches, and what you are using now — a register, a spreadsheet, or another product. Balvira can import a member list from a spreadsheet, and we would rather look at yours before promising you anything about it.
Security
If you think you have found a vulnerability, write to us before you write about it anywhere else, with enough detail to reproduce it. We will confirm receipt within two working days and we will not go after anybody who reports something in good faith.
Who you are dealing with
- Name
- Balvira
- hello@balvira.in